Privacy & Security

Joya 9 Games Privacy Policy – Your Information Is Completely Safe With Us

When you use Joya 9 Games, certain information comes to us. Read this policy to fully understand what we collect, how we store it, how we use it, and how securely we protect it.

Last Updated: January 2026
SSL encryption protected
No Third-Party Data
In line with international standards
Your information, in your control
Core Data Protection Principles
How we protect your privacy

A quick overview of the steps Joya 9 Games has taken to protect your information.

End-to-end encryption

Every transaction and piece of personal data is protected with 256-bit SSL encryption. No one can intercept, read, or steal your information in transit.

Secure Data Storage

Your information is stored on secure servers that undergo regular security audits. Unauthorised access is completely prevented.

Minimal Data Collection

We only ask for information that is genuinely necessary. Joya 9 Games never collects excessive or unnecessary data.

Transparent Data Use

We are always transparent about how your information is used. There are no hidden purposes.

Your Control

You can view, update, or delete your information at any time. This right belongs entirely to you.

No Third-Party Sharing

Joya 9 Games will not share your information with any third party without a legal obligation or your explicit consent.

This Privacy Policy Joya 9 Games Applicable to all services on the platform. By using the site, you are deemed to have agreed to this policy.

1

What types of information we collect

Joya 9 GamesWhen you create an account or use our services, certain information reaches us. This information falls into two categories — what you provide directly, and what the system collects automatically.

Type of Data Example Requirements
Identity Data Name, date of birth, address Required for account verification
Contact Information Email address, phone number For security and communication purposes
Financial information Payment method, transaction history For payment processing
Technical Data IP address, device information, browser To improve security and user experience
Gaming information Gaming history, preferences For a personalized experience

We never store your bank card number or full financial details directly. Payment information is always processed through a secure third-party payment gateway.

2

How We Collect Your Data

Joya 9 Games Data is collected through various methods, each of which is fully transparent and carried out only with your knowledge.

  • Directly provided information: Information you provide directly during registration, login, payment, or support chat
  • Automatic Collection: Information collected via cookies and log files while browsing the site
  • Payment Processing: Confirmation details received from the payment gateway during deposits and withdrawals
  • Third-Party Verification: Information received through a KYC provider for identity verification
  • Gaming activity: Information relating to your gaming sessions, betting patterns, and outcomes
3

How your information is used

Joya 9 GamesInformation collected is used solely for specific, defined purposes. None of your data is used for anything beyond those purposes.

  • Creating and managing your account
  • Processing deposits, withdrawals, and other financial transactions
  • Identity Verification & Fraud Prevention
  • Personalising your gaming experience
  • Customer Support & Issue Resolution
  • Sending you relevant promotions and offers (you can opt out at any time)
  • Ensuring the security and stability of the platform
  • Fulfilling legal and regulatory obligations

If you do not wish to receive marketing emails or SMS messages, you can opt out at any time through your account settings or by contacting our support team.

4

Who your information may be shared with

Joya 9 Games Your personal information is never sold and is generally not shared with third parties. However, limited data sharing may be necessary in certain specific circumstances.

  • Payment Provider: Information required by providers such as bKash, Nagad, etc. to process deposits and withdrawals
  • Identity Verification Service: With verification agencies to comply with KYC regulations
  • Technology Service Provider: For hosting and security service management — bound by strict confidentiality agreements
  • Legal obligation: To comply with government or court orders

Outside of the cases mentioned above Joya 9 Games Your information is never shared with advertisers, brokers, or any other commercial entities.

5

Cookies & Tracking Technologies

Joya 9 GamesOur website uses cookies. Cookies are small data files stored in your browser that help make the site easier to use.

  • Essential Cookies: Maintains login sessions and ensures security — these cannot be disabled
  • Performance Cookies: Analyzes which sections of the site receive the most traffic
  • Preference Cookies: Remembers your language and display preferences
  • Analytics Cookies: Collects anonymous usage data to improve the site

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

6

How Long Your Data Is Retained

We retain your information only for as long as necessary. Even after an account is closed, certain data may need to be kept for a defined period due to legal obligations.

  • Active Account: All data is retained for the duration of the account
  • Financial transaction records: may be retained for up to 5 years after account closure
  • KYC documents: retained in accordance with regulatory requirements
  • Gaming logs: typically deleted after 1 year
  • Marketing data: deleted immediately upon opt-out
7

Your rights regarding your information

Joya 9 GamesAs a member, you have a number of rights over your own information. We fully respect and uphold those rights.

Right to Access Your Data

You may request to see what information we hold about you.

Right to Rectification

You may request the correction of any inaccurate or incomplete information.

Right to Erasure

You may request the deletion of your data in certain circumstances (unless retention is required by law).

Right to Restrict Processing

In certain cases, you may request that the use of your information be restricted.

Right to Data Portability

You may request a copy of your information in a standard, portable format.

To exercise any of your rights, please contact our support team. We typically respond within 30 days.

8

Policy on Underage & Minor Users

Joya 9 Games Strictly for users aged 18 and above. We do not knowingly collect information from or provide services to minors under any circumstances.

If we are informed that we hold data belonging to a minor, we will delete it immediately and close the account. Parents or guardians who have concerns are encouraged to contact us.

9

Privacy Policy Changes & Updates

Keeping pace with technological and legal developments Joya 9 Games This privacy policy may be updated from time to time. In the event of any significant changes, we will —

  • We will update the "Last Updated" date at the top of this page
  • You will be notified of any changes via your registered email
  • A notice will be displayed on the site for significant changes

Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

10

Contact Us & Send Your Queries

If you have any questions about this Privacy Policy or any requests regarding your information, please Joya 9 GamesContact our support team.

  • Chat with us directly via live chat (available 24/7)
  • Email us at: [email protected]
  • Submit a ticket via the support section of your account

We generally respond within 24–48 hours. For privacy-related requests, we are committed to providing a full response within 30 days.

Play with peace of mind — your data is safe with us

At Joya 9 Games, your privacy is our top priority. Join today and enjoy gaming in a secure environment.

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